Utility Cloud - MuniLink Utility Billing Integration

Utility Cloud + Muni-Link Utility Billing Integration

Now your billing department can manage customer dispatches, see when work is complete and drill-down on project details.

Utility Cloud and MuniLink Utility Billing Software Integration

Bridge your operations, maintenance, billing & customer service teams

Coordinating billing and fieldwork can be complex - whether you're dispatching a technician to the field for a shut-off or any other customer service action. Billing departments don’t always have an effective way to manage dispatches to the customer and know when that work is done.

Without an integration between billing and the field, coordination requires several phone calls, paper record-keeping, missed work or billing opportunities, and wasted time. Communicating with customers on issues that may directly impact them or their area of town is not always straightforward or even possible.

Combine your billing and work orders into one simple system

Generate work orders in Muni-Link

Dispatch work orders to Utility Cloud based on specific actions: run a meter reading, shut off service, automatically create new accounts for a new move-in, and much more.

UtilityCloud MuniLink 1-01

Assign, manage and complete work directly from Utility Cloud

Work orders created in Muni-Link will automatically map across to Utility Cloud, where dispatches can be assigned, managed and completed as usual.

UtilityCloud MuniLink Screen 2-02

View completed work and details in the Muni-Link backend

When the status of the work changes, Utility Cloud instantly updates Muni-Link with relevant data. Dispatch details are included directly in the MuniLink system.

Conversely, when billable work is performed in Utility Cloud, details are posted to Muni-Link's billing system. For example: cross-connection and backflow prevention, industrial pretreatment, Fats Oils and Grease (FOG) activities like inspections, fines, and retests.

UtilityCloud MuniLink Screen 3-03

Fully integrated billing & work management

Utility Cloud | MuniLink - Save time

Save money on administrative projects

Save time on administrative tasks: move in/move out coordinations, meter re-readings, and shut on/shut-offs.

Utility Cloud | MuniLink - Automatic Billing

Automatically bill for billable work and capture lost revenue

Identify non-paying accounts and prioritize follow-ups where they're needed most.

Utility Cloud | MuniLink - Customer Service

Improve customer service with proactive communications

Communicate with field service and customers on up to the minute payments for shutoffs, work orders and replacements with advanced customer notifications.

Utility Cloud | MuniLink - non-revenue water

Quantify leaks across systems and prioritize capital needs

Measure differences between revenue water and expected water volume across your network. Dig in on the parts of town that are leaking.

See how it works

Get a demo of the integration and see how your utility can get a full picture of your work and billing operations in one place.

Learn more about Muni-Link

More about Muni-Link's Utility Billing Software.