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Live Skills Series

Live sessions led by water industry experts. Learn real, tangible, skills you can start using in your daily operations today. Future sessions will be eligible for continued education credits. Our goal is to provide you exclusive access to tips, approaches, templates and more from skilled utility industry experts – completely free. 

Be the first to hear when skills series are announced. Get on the list of over 1,500 utility professionals on a mission to improve their operations.

Session schedule

July 21 @ 11 AM ET
Session 5:
Digitizing Core Operations
See how our customers are tackling various operational challenges.


June 24 @ 11 AM ET
Session 6:
Managing a Best-in-Class FOG and Pretreatment Program
Manage a best-in-class FOG and pretreatment program with the help of Utility Cloud.
August 4 @ 10 AM ET
Session 7:
Implementing a Leading Cross Connection Control Program
Implement a leading cross connection control program using Utility Cloud.
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Implementing a Leading Cross Connection Control Program

Session 7

In this session you will learn:

  • The types of backflow contamination risks – situations and risks.
  • Best practices in running an effective cross connection program.
  • Implementing appropriate technologies and workflows to manage backflow risk.
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Managing a Best-in-Class FOG and Pretreatment Program

Session 6

In this session, you’ll learn how to:

  • Engage SIUs and FSEs to participate in programs
  • Quantify risks of ‘what’s coming into your plant’
  • Simplify administrative tasks via quality controlled data and process
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Digitizing Core Operations

Session 5

If you’re like most operations – you may have some combination of these challenges:

  • Data is siloed, not quality controlled, and sometimes gets entered on paper/excel
  • There is not a consistent mechanism for prioritizing the right work at the right time
  • You want to justify more staff, investment, etc. but haven’t had the right data to support your business case.

You’re in luck. In this session, you’ll get a peak behind the curtain, looking at how some of our best customers are:

  • Standardizing operational data practices
  • Reducing operator error
  • Integrating multiple data siloes to action data
Utility Cloud - Skills Series - Session 4

Non-revenue water

Session 4

In this session you can expect to develop a deeper understanding of how to:

  • Streamline water usage compliance reporting.
  • Identify the 'size of the problem' - how much of your produced water is not being billed?
  • Develop a business case for a non-revenue water study and future capital improvements.

We will also share everything we know about capturing non-revenue water data, with recommendations for steps you can take today, regardless of where you are in your NRW journey.

Skills Session 1: Unidirectional Flushing

Unidirectional Flushing Programs

Session 1

UDF programs shouldn't be intimidating. From asset management to communicating to customers – learn the process of configuring a best in class UDF program in 5 easy steps. Includes two checklists, a velocity calculator, communications template and flushing worksheet.

Utility Cloud - Skills Series - A water utilitys guide to lead and copper rule (1)

Lead and copper rule

Session 3

We're joined by drinking water expert, Megan Glover, to get expert advice for helping your utility stay ahead of the Lead and Copper Rule. You'll walk away with actionable advice to add to your playbook so you can plan, execute, measure and manage a successful Lead and Copper program for your utility. In this session, we'll answer questions like:

  1. How do I create an actionable LCR program plan?
  2. What are the requirements for program execution?
  3. How do I get support from stakeholders?
Ask an Expert - Asset Management Best Practices_Ask an Expert- Marius Basson

Asset Management best practices

Session 2

We're joined by Marius Basson, Jeffrey Sanford, and Kristopher Hahn from Aladon – a global community of risk and reliability experts. In this session, we answer questions like:

  1. What is Reliability-Centered Maintenance and why is it important?
  2. What questions should you answer in order to build an effective asset management plan?
  3. How do get started with asset management? Where do you focus first?

About Utility Cloud's free Skill Series

Real, actionable tips to help utilities operate more efficiently. Topics span the entire water cycle – from automating DMR reporting, implementing lead and copper programs, to managing FOG, and much more.

Our Skill Series was born from a desire to answer to the most popular operational questions our customers have – free. We decided to bring industry experts together to document their ideas and create resources to help utility professionals operate more efficiently.

Group 6